FAQs

SYC_1700ox_09355

Here to help

You have questions, we have answers.

Shipping

You will receive your goodies within 1-3 business days after you've placed your order. Orders are shipped with either Purolator. We will always include a tracking number in your email so you can see just when you will be getting your beer. 

For Alberta, we offer free shipping on all orders over $95. For all other orders, shipping is $18.50.

For outside of Alberta, we offer free shipping on all orders over $150. For all other orders, shipping is $34.50.

We ship to all provinces in Canada (including P.O. boxes)

Yes. When you go to checkout you can select the pick up option instead of delivery. 

Unfortunately the gift cards that you purchase through our online store are only for online purchases. We are not currently offering any taproom gift cards at the moment. 

Orders & Account

You can easily check your order by checking your tracking number we send to your email. 

If you need more info, reach out to us ([email protected]) and we’ll help answer any questions you have – thanks for your patience. ❤️

We never like hearing that a beer exploded or that a package was dropped. Unfortunately, it happens and we want to make sure you are happy with your purchase. Fill out this form and let us know how we can help so we can make it right for you!

You bet you can! You can make any changes to your billing info on your Account Page. If you need anything, email [email protected] – we’re here to help. 🙂

Do not fret! Send us a note with the email address you registered an account with and we'll help you out!

taproom

In addition to beer, we offer some awesome cider from our close neighbours Broken Spoke. 

At this time, we are not offering any brewery tours.

We offer 8 oz pours instead of flights. Our belief is that this allows you to truly better taste the beers.  It also helps in keeping the beers at their optimal temperature as you drink them. 

100%!  Whether you want a small snack or a full fledged meal, you’re more than welcome to bring a picnic in or get them delivered.  

Woof course!  We enjoy having all forms of pets join us and hang out with their families at the taproom.

Absolutely!  We are all inclusive, and every one of your family is welcome to the taproom.

The taproom is available for rental events. Whether you want to book the whole taproom (60 people) or just the upstairs mezzanine (40 people), drop us a line at [email protected] to check availability and pricing. 

We unfortunately cannot fill outside kegs or cornelius kegs at this time due to keeping the beer quality top notch for you to drink at home.

We like to support our community and we offer different kinds of donations depending on the cause. If you are interested to know if you can offer some SYC product at your events, please contact Andrea at [email protected]

If you didn't see your question, send us an email at [email protected]
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